Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your indoor golf simulator or related product, you may be eligible to request a return or refund under the terms below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must be:

Unused and in its original condition
Returned with all original accessories, components, and packaging
Free from damage caused by misuse, improper installation, or handling

Return Process

To request a return, please contact our customer support team with your order number and the reason for the return. We will provide the return instructions and address if your return is approved.

Customers are responsible for ensuring that returned products are properly packaged to prevent damage during transit.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with photographs and your order details so we can investigate and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return if they have been custom-built, specially configured, personalized, or otherwise made specifically to the customer's requirements.