This Privacy Policy describes how Greyfriarsbeds.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more details:

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: may be shared with analytics or hosting providers.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our payment processors, shipping partners, and trusted service providers.

Customer Support Information

  • Examples of Personal Information collected: name, contact details (e.g., email, phone), and details of your inquiry or issue.
  • Purpose of collection: to provide effective and personalized customer support.
  • Source of collection: information collected directly from you when you contact us.
  • Disclosure for a business purpose: personal information may be shared with trusted partners or service providers to resolve your inquiry or fulfill your request.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We may share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We may also share your Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.

You can opt out of targeted advertising via the following links:

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, arranging shipping, and keeping you updated on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under these lawful bases:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • To protect vital interests
  • To perform a public interest task
  • For legitimate interests not overridden by your rights and freedoms

Retention

We retain your Personal Information for as long as needed to provide services unless you request deletion.

Automatic Decision-Making

We may use limited automated decision-making for fraud prevention, such as:

  • Temporary denylist of IP addresses after failed transactions (few hours).
  • Temporary denylist of credit cards linked to flagged IP addresses (few days).

Your Rights (GDPR & CCPA)

You may request access, correction, update, deletion, or portability of your Personal Information.
Contact us at support@Greyfriarsbeds.co.uk to exercise your rights.

Cookies

We use cookies to improve your browsing experience. Types include functional, performance, advertising, and social media/content cookies. You may control cookies via your browser, but disabling them can affect functionality.
Learn more about cookies here: www.allaboutcookies.org.

Do Not Track

We do not alter data collection in response to “Do Not Track” signals due to lack of industry standards.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact

For more information or to make a complaint, please contact us:

Stafford Furniture

20 Grey Friars, Stafford ST16 2SA, United Kingdom

Email: support@Greyfriarsbeds.co.uk
Phone: +44 1922 643724